returns policy
can I return my products?
Our refund and returns policy lasts 7 days from the day of purchase. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
how do I return my products?
Please follow the returns procedure to help us process your request faster and ensure that we can refund you as soon as possible.
1. Notify us via email of your intent to return a product to us. We will then send you the necessary instructions via email.
2. Re-pack all of the items you want to return into the original box, together with the the filler/bubble wrap provided to ensure that the items are protected in transit. Re-seal the box well with tape and attach clear address details over the original postal address on your box. Please note that any items that are damaged in transit will not be eligible for a refund.
inspection of returned products
Once we have received the returned items, we will confirm this by email. We will then process the parcel and confirm that the items are in the same condition they were when dispatched.
processing of refund
Once all of the items are confirmed as being in the correct condition, then we will gladly process your refund.
need help?
Contact us for questions related to refunds and returns.
